FAQ's

FREE STANDARD SHIPPING on all orders!

Where the item is stocked by us we will endeavour to process your order the next business day. 

  • Australian Standard Shipping (2-5 days) $9 Free over $100
  • Australian Express Shipping (1-2 days) $15
  • International Standard Shipping (3-12 days) $9

Express shipping is only available on products that are stocked in Australia. Excludes international

Shipping and selected furniture items. Please check individual product details for more information or contact us directly. 

    For items stocked with our overseas suppliers shipping times may vary and do usually take longer than our local suppliers. We'll aim to keep you informed of delivery times as the orders are processed.

    RETURNS POLICY

    • Exchanges are available on all products incl. sale items - please notify us of your request for return within 14 days from date of purchase.
    • Credit notes are available on all products incl. sale items within 14 days from date of purchase.
    • Refunds are available on all products EXCLUDING sale items within 14 days from date of purchase. We’re sorry but we aren’t able to offer refunds on sale items, but will gladly exchange them or issue you a credit note.

    When will my order be shipped? 
    Once your order is confirmed by email it is processed by our despatch team. We stock most of our product however due to the custom nature this may come directly from our Design partners. If the items are in stock and available depending on the location of your purchase the despatch may take between 1 and 5 working days. If you’re product is a custom order we will liaise directly with you on all the specifics. Feel free to contact us at info@wellmadeliving.com.au . Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder details.

    How will my order be shipped? 
    In Australia our main carriers are Australia Post, Express Post & Australia Post eParcel, we’ll select the most cost effective carrier for your particular purchase. For items being sent from our suppliers overseas we usually use ePacket. 

    Do you ship internationally? 
    We partner with Australia Post to provide fast and reliable shipping on our smaller items to most corners of the world. 

    Will my order incur customs charges? 
    Some large orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations and compliances. For further information, please contact your local customs office.

    What happens if my items get lost in the mail? 
    Please contact us if you are concerned about your delivery, we will try to assist you wherever possible. Alternatively check your tracking details and contact the carrier your order was sent with. Your tracking should have been provided in your shipping confirmation email. If your items are unable to be located by the carrier, we will contact the carrier and lodge an enquiry from our end. Please contact info@wellmadeliving.com.au if you have any queries on this. 

    What happens if I miss the delivery attempt?
    For Australia Post deliveries, a failed delivery attempt card will be left at your chosen address. This will direct you to your nearest Post Office to collect the item - proof of identity will be necessary. 

    For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt - at your own cost. Please contact info@wellmadeliving.com.au if you have any queries on this. 

    What happens if an item is missing from my order? 
    Sometimes orders can be sent in multiple satchels/boxes as they may have not fit in just one. If you didn’t receive multiple tracking numbers please contact us to check your order.  If we have missed an item off your order we will arrange to have a replacement sent straight away. 

    What happens if I receive an incorrect item?                                                                                            If you receive an incorrect item on your order please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.  

    Do you deliver to PO Box Address? 
    We can deliver to any PO Box Address in Australia and Internationally. 

    Can you deliver to my work address? 
    Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.